Mobility for companies

By mobilizing ERP systems, solutions can finally unlock their full potential:

• Optimize personnel deployment
• On-site time, service, and material entry
• On-site preparation of data and information
• Timely reaction to planning changes
• Accelerate workflows
• Accelerate the flow of information
• Increase liquidity through direct accounting
• Improve data quality
• Save on material costs (printer, paper)

Depending on the solution, for example, third party employees can inform customers directly about current inventories.

Orders can be entered directly (material, fees, manual text position, etc.) and processed.

Through the immediate availability of information required to solve problems, service orders can be simplified and accelerated.

Employees can enter services on site, obtain the customer’s signature on a mobile device, and send the data to headquarters for invoicing.

Duplicate entry of order data and handwritten order forms are eliminated. Unnecessary steps and time-intensive telephone calls are also minimized.

This means that working hours can be used much more effectively. One employee for example can complete many more orders than was possible before.

c'man – the solution for mobile customer service

Invest in success
Because of thin server components, c'man requires little administrative overhead, and therefore limits ongoing costs. 
Only data that were changed are transmitted to the mobile device – this saves time and minimizes transmission costs.

 
c'man supports a variety of end devices.
You have a great deal of freedom when it comes to selecting your mobile device: you can continue to use existing devices or purchase hardware that exactly matches your requirements – for example robust, shock-proof, waterproof Windows Mobile devices.
Alternatively, connection via Android-based devices and normal Windows netbooks and laptops is also possible.


Secure while on the go
c'man transmits data via wireless interface – as securely as online banking: thanks to SSL-secured data transfer with complete end-to-end encryption. While the connection is being established, both certificate-based server authentication and employee authentication via user name and password are performed. 
All sensitive data remain exclusively within your company.


c'man: Where ever you go, your data follows – securely!


How does c'man work?
The Sync database runs on Microsoft SQL Server 2008 Express, which means no additional licensing costs.

All data are transmitted by the ERP system to this database and read out. Modified data, SSL encrypted, are synchronized between the Sync DB and mobile device.

A local database on the mobile device saves entered data, enabling work in offline mode.

The c’man Sync database offers a robust, long-term stable interface, for a clean separation between the mobile part and the ERP system. As such, c’man does not require direct access to the internal interface of the ERP system.

The Sync database structure can be adapted individually to the respective ERP system, requiring little, if any customizing from the ERP manufacturer.