consistec is the leading German supplier for VoIP monitoring & fraud prevention

Detect and solve VoIP quality and infrastructure problems in a timely manner.

Our caplon© systems are used by leading German and international telecommunications providers. We also offer customized solutions for small and medium-sized enterprises. With our passive approach, in which VoIP monitoring and fraud prevention can be seamlessly combined, we are the leading supplier in Germany.

With caplon©, VoIP infrastructures can also be monitored across multiple sites and signalling / registration and VoIP quality problems can be quickly detected and rectified. The signalling data can also be analyzed to identify fraud scenarios as they arise and to prevent them at an early stage. In this way, considerable financial damage can be effectively avoided.

We have more than 150+ man years of experience in the telecommunications sector. Benefit from our industry-specific know-how and our excellent support.

Convincingly simple!

„Offering our customers the highest availability and best quality is immensely important to us. caplon© VoIP Monitoring is transparent and easy to handle. In the event of a problem, our 1st level support can quickly identify the problem. This speeds up the fault clearance, relieves our 3rd level support and increases the satisfaction of our customers.“

Jürgen Lutz
Head of Voice Competence Centre
Plusnet GmbH, Cologne
Never again without!

"We work with caplon© VoIP monitoring every day. The system has saved us more than once and is really worth every cent. And remember, I say that as a Swabian."

Christian Geisler
Technical administrator information technology
NetCom-BW GmbH, Ellwangen
"Since we have been using caplon© VoIP Monitoring from consistec, we are many times faster at analyzing and rectifying VoIP connection problems - a measurable gain in terms of technology, for our customers and partners. My team and I have been impressed by the rapid implementation of special requests and the open, honest way in which we work together with consistec".

Theodoros Siogas
Director Engineering
ecotel communication AG, Düsseldorf
Impressed by the outstanding support.

"consistec not only offers a first-class VoIP monitoring solution, the support is also just as you want it to be: technically extremely high level, strong customer orientation, fast problem solving."

Thomas Küpper
Team Lead Voice
NFON AG, München

Monitoring of quality, availability and performance

Increase the satisfaction of your customers and save valuable time of your employees, who can concentrate on their core tasks instead of costly error analyses.

Darstellung der VoIP Kommunikation im Netzwerk

Overview of the complete VoIP communication

Clear presentation of important metrics in individual and user-definable dashboards
Extensive filter options both globally per dashboard and locally per widget
Configuration of nodes and trunks for which specific metrics are calculated online
Efficient troubleshooting by drill-down analyses from anomalies in graphs to the associated calls and network data

Call statistics and call analyses

Call statistics: Call rate, status distribution, number of concurrent calls, number of errors, call duration, Post Dial Delay, ASR, NER, …
Extensive filter options for individual calls and associated network data
Visualization of call flows in message sequence charts
Reliable correlation of all call legs belonging to a call (even if the call ID changes)
Analysis and display of DTMF tones (in-band, as telephone event (RFC-4733 or RFC-2833) and as SIP info event)

Illustration caplon VoIP Licence Calculator

VoIP Monitoring - Software Licence Calculator

Would you like a first estimaion for the use of caplon© VoIP Monitoring in your company? With our online calculator you can easily determine the dimensions of your licence.

Calculate now

Auswertung der Call-Qualität in Diagrammen

Call quality analysis

Determination of call quality by analysis of RTP streams: MOS, Jitter, Packet Loss, Out-Of-Order Packets, Burst Ratio, Sequence Errors, …
Fast detection of the call legs for a call that mainly contribute to poor quality by presenting the quality values.
Detection of quality degradations by displaying the MOS values over time according to ITU-T G.107
Detect burst-like quality drops in the call by determining the quality values per call every 10 seconds
Analysis of the RTCP data and comparison to the values calculated from the RTP streams
one-way audio detection

Analysis of SIP registrations

Detection of registration interruptions by displaying the registration status per AOR and Contact over time
Easy analysis of registration problems by filterable lists with all SIP registrations / SIP registration attempts with the option of PCAP downloads
Overview of the general registration status by continuous calculation of relevant statistics: Number of registered users, registration rate, status distribution of SIP registrations, Registration Request Delay (RRD), Ineffective Registration Attempts (IRA), …

caplon voip monitoring - Alarming & Reporting

VoIP Alarming and Reporting

Intuitive creation of rules via a rule wizard, for which an alarm is generated if they are violated
Check of absolute threshold values or comparison with historical values (e.g. 20% more failing calls than "normal") ---> System learns normal behaviour of VoIP infrastructure
Individual monitoring of nodes or trunks by specific rule creation
Immediate information about problems by alerting via UI, e-mail or SNMP
Detailed information about alarms incl. statistics on related historical values
Individually definable reports that are sent to a dedicated mailing list in a fixed time interval (e.g. once a week or once a month).

Fast handling of support cases through system support

Option to permanently store RTP traffic for dedicated calls for a more detailed analysis and to download the corresponding network packets ("RTP trigger")
User-tracking page on which both registration and signaling data is shown for a dedicated customer in order to get a quick idea about the root-cause of potential problems
Saving calls as favorites (with descriptive names) to be able to quickly find them again or to simply reference them in tickets (also via deep links).
Incoming calls and registrations can be shown in a filterable live view, including raw message view.
Convenient option to analyse traffic online via Wireshark plugin ("use as full-fledged network tracer") even for non VoIP-specific protocols

Integrating caplon – quick and easy.

We have built caplon© in such a manner that integration into your infrastructure is quick and easy. For benefits from day one and including complete integration support.

integrating caplon – it's that simple.

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